Water and Natural Gas B illing Questions: ( 530)252-5111

Public Works Department : (530) 257-1041

For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236

Articles

  1. Why your water might look cloudy and what to doCloudy tap water can be alarming, but a hazy or milky appearance is often caused by tiny air bubbles rather than unsafe water. This is especially common when…
  2. Where Susanville’s drinking water beginsWhen a faucet opens in Susanville, the water has already traveled through a carefully managed system of wells, pipes, storage facilities, testing programs, and…
  3. Sewer backups and stormwater floods: how to tell them apartWater inside a home, business, or public area can come from several infrastructure problems. Two events that are often confused are a sanitary sewer backup and…
  4. How stormwater drains work and why they matterWhen rain falls on Susanville, some water soaks into soil and landscaping. The rest travels across roofs, driveways, streets, sidewalks, and other hard…
  5. Reporting a broken sidewalk or curb in SusanvilleA damaged sidewalk, uneven curb, or missing section of pavement can create a serious obstacle for people walking, using wheelchairs, pushing strollers, or…
  6. Steps to take before digging in your yardA new fence, garden bed, tree, drainage channel, mailbox, or patio can improve your property, but even a shallow excavation may encounter buried utilities.…
  7. Winterizing outdoor pipes before Susanville’s freezing weatherFreezing temperatures can turn water left in an outdoor pipe into a costly repair. As water freezes, it expands and creates pressure that may split hose bibs,…
  8. Geothermal heating in Susanville: how the system worksGeothermal heating uses heat stored naturally beneath the ground to warm buildings, water, and other facilities. In Susanville, this local energy resource…
  9. What to Do If You Smell Natural Gas Near Your HomeA natural gas odor requires immediate attention. The smell is often compared with rotten eggs because suppliers add an odorant to otherwise odorless gas. Even…
  10. Understanding your water meter and checking for leaksYour water meter records the amount of water delivered to your property. Learning how to read it gives you a clearer view of household consumption, helps…

contact us:

720 South Street

Susanville, CA 96130

530-257-1041