Water and Natural Gas B illing Questions: ( 530)252-5111

Public Works Department : (530) 257-1041

For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236

Articles

  1. How to Schedule a Bulk Waste Pickup in SusanvilleLarge household items can be difficult to move through ordinary garbage service. Furniture, appliances, mattresses, yard debris, and other oversized materials…
  2. Understanding Your Rights and Responsibilities as a Utility CustomerUtility service supports everyday life, from safe drinking water and sewer systems to streets, stormwater facilities, natural gas, geothermal resources, and…
  3. Keeping Susanville’s public works fleet readyEvery water main repair, street inspection, storm drain response, and facility project depends on reliable vehicles and equipment. Susanville’s Public Works…
  4. How to report a missing or damaged manhole coverA missing, shifted, or broken manhole cover can create an immediate hazard for drivers, cyclists, pedestrians, and maintenance crews. An uncovered opening may…
  5. Natural gas odor indoors: steps to protect your householdA natural gas smell inside a home requires immediate attention. Utility gas is naturally odorless, so suppliers add a sulfur-like odorant that may smell like…
  6. How to Use Susanville’s Interactive Utility Rate CalculatorThe City of Susanville’s interactive utility rate calculator helps residents estimate potential monthly charges before a bill arrives. By entering service…
  7. How a new fire hydrant is installed in your neighborhoodA new fire hydrant is a carefully planned piece of public infrastructure that gives firefighters reliable access to water during an emergency. Its location,…
  8. How to Prevent Sewer Backups in Your HomeA sewer backup can send wastewater into bathrooms, kitchens, basements, and garages, causing property damage and creating serious sanitation concerns.…
  9. Why some streets have speed humps and how they are installedSpeed humps are raised sections of pavement designed to encourage slower vehicle speeds on local streets. They are a form of traffic calming, used where…
  10. How to get a permit for a parade or public assemblyA parade, march, festival, rally, or other public gathering can affect streets, sidewalks, parking, utilities, emergency routes, and nearby businesses. In…

contact us:

720 South Street

Susanville, CA 96130

530-257-1041