Water and Natural Gas B illing Questions: ( 530)252-5111

Public Works Department : (530) 257-1041

For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236

Articles

  1. Natural gas odor indoors: steps to protect your householdA natural gas smell inside a home requires immediate attention. Utility gas is naturally odorless, so suppliers add a sulfur-like odorant that may smell like…
  2. How to Use Susanville’s Interactive Utility Rate CalculatorThe City of Susanville’s interactive utility rate calculator helps residents estimate potential monthly charges before a bill arrives. By entering service…
  3. How a new fire hydrant is installed in your neighborhoodA new fire hydrant is a carefully planned piece of public infrastructure that gives firefighters reliable access to water during an emergency. Its location,…
  4. How to Prevent Sewer Backups in Your HomeA sewer backup can send wastewater into bathrooms, kitchens, basements, and garages, causing property damage and creating serious sanitation concerns.…
  5. Why some streets have speed humps and how they are installedSpeed humps are raised sections of pavement designed to encourage slower vehicle speeds on local streets. They are a form of traffic calming, used where…
  6. How to get a permit for a parade or public assemblyA parade, march, festival, rally, or other public gathering can affect streets, sidewalks, parking, utilities, emergency routes, and nearby businesses. In…
  7. Understanding the city’s recycled water programRecycled water is treated wastewater that receives additional processing so it can be used safely for approved nonpotable purposes. Instead of relying entirely…
  8. How to Volunteer for a City Cleanup EventA city cleanup event gives residents a practical way to improve public spaces, protect local waterways, and support the people who maintain Susanville’s…
  9. What happens to your water after it goes down the drainWhen water leaves a sink, shower, toilet, or washing machine, its journey is just beginning. Used water, known as wastewater, travels through a network of…
  10. How to Appeal a Property Lien for Unpaid Utility BillsA property lien for unpaid municipal utility charges can affect refinancing, sale, or transfer of a home. In Susanville, a disputed balance may involve water,…

contact us:

720 South Street

Susanville, CA 96130

530-257-1041