Water and Natural Gas B
illing Questions:
(
530)252-5111
Public Works Department
:
(530) 257-1041
For natural gas, water, or street
EMERGENCIES
call our 24/7 emergency line
(530) 257-7236
Articles
Household hazardous waste disposal in SusanvillePaint thinner, batteries, pesticides, pool chemicals, automotive fluids, and some cleaning products can become dangerous when they are stored, mixed, poured…
How to Prepare Your Home for a Water Service Shut-OffA planned or emergency water service interruption can affect cooking, drinking, bathing, laundry, toilets, and home equipment. A few practical preparations can…
Understanding Susanville’s Tiered Water RatesFrequently asked questions about tiered water rates often focus on one concern: why does the water portion of a bill change when household usage rises?…
How to report a sidewalk trip hazard in SusanvilleA raised, cracked, or uneven sidewalk can turn an ordinary walk into a serious fall risk. Tree roots, broken pavement, missing sections, loose edges, and…
Understanding the City’s Snow Removal PrioritiesWinter weather can quickly affect travel, emergency response, utility access, and daily routines in Susanville. Snow removal is therefore organized around…
How to investigate an unexpectedly high water billAn unusually high water bill can be alarming, especially when your household habits have not changed. A larger charge may result from a longer billing period,…
How Our Geothermal System Heats Downtown SusanvilleDeep beneath the Susanville area, naturally heated water provides a local source of energy that can warm buildings in the downtown district. Instead of relying…
A safe response to a contaminated puddle in a parkA puddle in a city park may be ordinary rainwater, irrigation runoff, or a leaking drinking-water line. It may also contain sewage, fuel, pesticides, cleaning…