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Water and Natural Gas B illing Questions: ( 530)252-5111
Public Works Department
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(530) 257-1041
For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236 |
Understanding Sanitary and Storm Sewer SystemsWater moving through a city may look similar at the surface, but it can enter two very different drainage systems. Sanitary sewers carry wastewater from toilets, sinks, showers, washing machines, and commercial facilities. Storm sewers collect rainwater and snowmelt from streets, roofs, parking areas, and other outdoor surfaces. Knowing the difference helps residents dispose of water correctly, recognize potential problems, and protect local infrastructure. It also explains why a blockage in a household sewer line requires a different response from flooding around a storm drain. In Susanville, public infrastructure includes wastewater collection, streets, stormwater facilities, and other systems that support health, safety, and daily life. Understanding how each system works helps residents report concerns accurately and reduce preventable damage. How sanitary sewers carry wastewaterA sanitary sewer is designed to transport used water to a treatment facility. Household plumbing connects to a private sewer lateral, which then connects to the public sewer main. From there, wastewater flows through a network of pipes, manholes, and lift stations before treatment and permitted discharge. This system receives water that has been intentionally used indoors. Toilets, bathroom sinks, kitchen drains, and laundry connections are common sources. Commercial properties may send wastewater into the same network, provided the discharge meets applicable requirements. Sanitary sewers are not built to handle large volumes of rainwater. When roof drains, sump pumps, yard drains, or damaged pipes send stormwater into the sanitary network, the added flow can overload pipes and treatment facilities. How storm sewers manage runoffStorm sewers, sometimes called drainage systems or municipal separate storm sewer systems, are designed to move runoff away from streets and developed areas. Water typically enters through curb inlets, catch basins, culverts, drainage channels, and other surface structures. Unlike sanitary wastewater, stormwater may receive little or no treatment before it leaves the drainage network. Runoff can carry soil, oil, litter, lawn chemicals, sediment, and other pollutants into local waterways. For that reason, storm drains should receive rainwater and permitted outdoor runoff—not household wastewater or hazardous materials. During intense rainfall or rapid snowmelt, storm drains may fill quickly. A temporary pond near a grate does not always indicate a sewer failure, but blocked inlets, damaged structures, or water entering a building should be reported promptly. The differences that matterThe two systems differ in purpose, connections, maintenance, and environmental impact. A sanitary sewer problem often appears inside a building through slow drains, backups, or wastewater odors. A storm drainage problem is more likely to appear outdoors as standing water, erosion, clogged inlets, or flooding near streets.
Never connect a sanitary fixture to a storm drain, and never use a storm drain to dispose of wash water, paint, grease, chemicals, or sewage. Incorrect connections can cause contamination, regulatory problems, and expensive repairs. Recognizing backups and drainage problemsA sanitary sewer backup may begin with several fixtures draining slowly at the same time. Gurgling toilets, repeated clogs, sewage odors, or wastewater rising from a floor drain can indicate a blockage in a private lateral or a public sewer main. Stop using water if a backup is occurring, keep people and pets away from contaminated areas, and contact the appropriate emergency or maintenance resource. Homeowners can reduce risk by keeping grease, wipes, paper towels, diapers, and other unsuitable materials out of drains. Regular plumbing maintenance, proper cleanout access, and a functioning backwater valve where appropriate can also help. Additional sewer backup guidance explains practical ways to protect a property. Stormwater issues require a different assessment. Residents may notice a blocked catch basin, a damaged grate, sediment accumulation, or runoff crossing a sidewalk. Avoid removing a grate or entering a flooded roadway. Report the location and describe whether the issue involves debris, erosion, standing water, or damage to a public structure. Public and private system responsibilitiesThe public sewer main and the private sewer lateral are separate parts of the wastewater system. Responsibility for a lateral, cleanout, or plumbing connection can depend on location, ownership, easements, and local requirements. A licensed plumber may be needed to inspect a private line, while the Public Works Department can evaluate concerns involving public streets, mains, or drainage facilities. Residents should obtain required permits before altering sewer connections, installing drainage improvements, or performing work in the public right-of-way. Unapproved work can damage underground utilities or direct water onto neighboring property. Before excavation, contact the appropriate underground utility locating service and review applicable city requirements. Stormwater improvements also need careful planning. Paving, grading, retaining walls, roof drainage, and landscape changes can alter where runoff travels. Engineering review may be necessary when a project affects streets, sidewalks, drainage easements, or other public infrastructure. Keeping both systems working wellEveryday choices help preserve capacity in sanitary and storm drainage networks. Keep leaves, sediment, trash, and yard debris away from curb inlets. Direct downspouts in a way that does not create erosion or send concentrated flow toward a building, sidewalk, or neighboring property. The following practices support reliable service and cleaner runoff:
During a storm, use caution around standing water and avoid contact with water that may contain sewage or roadway pollutants. Do not drive through flooded areas when depth and road conditions are uncertain. Finding local information and reporting concernsThe City of Susanville Public Works Department provides information about municipal utilities, streets, stormwater, engineering, permits, projects, emergency contacts, and related services. Residents can use the Public Works website to find current contact details, utility resources, conservation information, and department updates. When reporting a problem, include the street address or nearest intersection, the type of issue, when it began, and whether water is entering a building. Photos may help document outdoor drainage conditions, but personal safety should come first. Clear details allow staff to distinguish a private plumbing concern from a problem affecting public infrastructure. Learning which system serves a property is a practical step toward protecting health, homes, roads, and waterways. Use the department’s current contact and service information to report urgent conditions and get the right guidance before beginning drainage or sewer work. |
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contact us: 720 South Street Susanville, CA 96130 530-257-1041 |
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