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Water and Natural Gas B illing Questions: ( 530)252-5111
Public Works Department
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(530) 257-1041
For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236 |
How to protect your home from sewer backupsA sewer backup can send contaminated water into bathrooms, floor drains, basements, and crawl spaces with little warning. The damage may include ruined flooring, damaged walls, unpleasant odors, mold growth, and costly repairs. Taking preventive steps before heavy rain or a plumbing failure gives your household more protection and more time to respond. The city sewer main, your private sewer lateral, and the plumbing inside your home work as one drainage system. A blockage or structural problem in any part of that system can restrict wastewater flow. Roots, grease, broken pipes, excessive stormwater, and overloaded lines are common contributors. Know where sewer backup risks beginMany homeowners focus on toilets and sinks but overlook the private sewer lateral connecting the property to the public main. Older clay, cast-iron, or damaged plastic pipes may develop cracks, separated joints, or root intrusion. These defects can catch debris and gradually reduce the pipe’s capacity. Low-level fixtures are especially vulnerable when wastewater cannot move toward the street. A basement bathroom, laundry sink, shower, or floor drain may overflow first. If your home has a backwater valve, learn where it is located and arrange professional inspection to confirm that it operates correctly. Responsibility for repairing a sewer lateral can vary according to local rules, property boundaries, and the location of the failure. Review local utility information and contact the appropriate department before excavating or arranging major work. The City of Susanville’s Public Works website provides municipal infrastructure information and useful contacts for residents. Keep private plumbing clearNever pour cooking grease, oil, or thick food residue down a drain. These materials can cool inside a pipe and combine with paper or other debris. Collect grease in a container, allow it to solidify, and dispose of it with household waste according to local guidance. Flush toilet paper only. Wipes labeled “flushable,” paper towels, diapers, feminine hygiene products, cotton swabs, and cleaning cloths can remain intact in sewer lines. Place these items in a waste bin instead. Use sink strainers to catch hair and food particles, and clean them regularly. If multiple drains become slow at the same time, the problem may be farther down the line rather than in a single fixture. Avoid repeatedly using chemical drain cleaners, which may damage plumbing and create hazards for anyone working on the pipe. A licensed plumber can locate the obstruction and identify underlying damage. Control rainwater around the propertyStormwater entering a sanitary sewer system can overwhelm pipes during intense rainfall or rapid snowmelt. Keep roof gutters, downspouts, and area drains free of leaves and sediment. Direct downspouts toward approved drainage areas on your property, while avoiding discharge toward foundations, neighboring lots, or locations where water can enter a cleanout. Inspect the ground around the home for settling or channels that carry water toward basement walls. Seal visible foundation cracks, maintain window wells, and confirm that sump pumps have power and a functioning discharge line. A battery backup or secondary pump can provide added protection during outages.
Recognize warning signs earlyGurgling toilets, bubbling drains, sewage odors, repeated clogs, and water rising in a floor drain can signal a developing obstruction. A toilet that flushes slowly along with a bathtub that drains poorly is more concerning than an isolated clogged sink. Treat repeated symptoms as a reason for prompt evaluation. If wastewater begins backing up, stop using toilets, showers, washing machines, and sinks until the cause is known. Keep children and pets away from contaminated water. Do not touch electrical equipment in a wet area, and leave the space if there is a risk of electric shock or dangerous fumes. For a minor fixture blockage, a plunger may help, but stop if water continues rising or several fixtures are affected. Contact a qualified plumber or the relevant city utility contact to determine whether the issue is on private property or in the public system. Clean up contamination carefullySewage contains microorganisms that can cause illness. Wear waterproof gloves, boots, and eye protection when avoiding or moving through a contaminated area. Keep people with weakened immune systems, young children, and pets away until cleanup and disinfection are complete. Remove absorbent materials that cannot be thoroughly cleaned, including contaminated carpeting, drywall, insulation, and upholstered items. Hard, nonporous surfaces can generally be cleaned with detergent followed by an appropriate disinfectant used according to its label. Dry the area quickly with ventilation and approved equipment, but do not use fans if they could spread contaminated droplets. Photograph damage before disposal when possible, notify your insurer, and keep receipts for emergency work. A professional restoration company may be appropriate for extensive flooding, hidden moisture, or contamination that has entered wall cavities. Practical protection stepsA simple maintenance routine can reduce the chance of an emergency and make warning signs easier to recognize.
Review your home’s plumbing layout with all adults in the household. Knowing which fixtures are below street level and which actions to take during a backup can limit exposure and reduce property damage. Use local public works resources for municipal contacts, service information, and infrastructure updates, then arrange a professional inspection for private plumbing concerns. Make these checks part of seasonal home maintenance so sewer backup protection remains active year-round. |
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contact us: 720 South Street Susanville, CA 96130 530-257-1041 |
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