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Water and Natural Gas B illing Questions: ( 530)252-5111
Public Works Department
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(530) 257-1041
For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236 |
Protecting Drinking Water With Backflow PreventionSafe drinking water depends on more than treatment at the water plant. It also depends on the condition of the connections between the public water system, private plumbing, irrigation lines, and equipment on a property. A backflow prevention device helps keep water moving in the intended direction and reduces the risk that contaminants will enter the potable water supply. Backflow can occur at homes, businesses, construction sites, landscape irrigation systems, and industrial facilities. Understanding how it happens and why prevention matters helps property owners protect their families, customers, employees, and the wider Susanville community. The City of Susanville Public Works Department supports essential infrastructure services, including water operations, engineering, streets, stormwater, and related public facilities. Residents can find utility information, payment resources, safety guidance, and department contacts through the Susanville Public Works website. Why Cross-Connections MatterA cross-connection is any physical or potential link between a drinking water line and a source that could contain pollutants. Examples include a garden hose submerged in a swimming pool, an irrigation system exposed to fertilizers, or plumbing connected to chemicals, boilers, or industrial processes. Under normal conditions, water pressure keeps flow moving from the distribution system toward a building. If that pressure changes, contaminated water can move backward. Even a small connection can create a serious public health concern when it links potable water with pesticides, cleaning agents, animal waste, stagnant water, or other unsafe substances. How Backflow HappensBacksiphonage occurs when pressure in the water main drops below the pressure inside a connected system. A water-main break, firefighting activity, major water demand, or maintenance shutdown can create this vacuum-like condition. A hose left in a bucket of chemicals or a tank can then allow liquid to be drawn into the drinking water line. Backpressure is another form of backflow. It develops when pressure from a private system becomes greater than the pressure in the public water supply. Pumps, elevated tanks, boilers, and pressurized irrigation systems can create this situation. Because pressure changes may occur without warning, relying on ordinary faucets or user habits is not enough. Choosing the Right ProtectionBackflow prevention assemblies are designed to stop reverse flow, but the appropriate device depends on the hazard and the plumbing arrangement. Some systems use a simple air gap, while others require a mechanical assembly with shutoff valves and test ports. A qualified plumbing professional or the City’s utility staff can help identify suitable protection.
A device must be installed in the correct location and maintained according to its design. Improper installation, freezing, corrosion, or unauthorized changes can prevent an assembly from working. Protection is most effective when the device, surrounding plumbing, and connected equipment are evaluated as one system. Where Devices Are NeededResidential irrigation systems are common locations for backflow protection. Fertilizer injectors, herbicides, pool chemicals, and other substances can be pulled into a sprinkler line if a hose or underground piping is improperly connected. A properly installed assembly helps isolate those hazards from indoor drinking water. Commercial and institutional properties may present greater risks. Restaurants, medical facilities, laundries, automotive shops, nurseries, schools, and manufacturing sites can have boilers, chemical tanks, fire systems, or specialized equipment. Construction sites may also require temporary protection because hoses and piping can connect to unapproved water sources or exposed materials. Property owners should never remove, bypass, or cover a backflow assembly in a way that prevents inspection. Local requirements can vary according to the type of connection and degree of hazard. When planning a remodel, irrigation installation, or equipment upgrade, contact the appropriate City department before work begins. Testing, Maintenance, And ComplianceMany backflow prevention assemblies contain moving parts that can wear out or become blocked by sediment. Annual testing, when required, confirms that check valves and relief components open and close at the correct pressure. Testing should be performed by a qualified or certified professional using calibrated equipment. Maintenance may include cleaning, replacing seals, repairing shutoff valves, protecting the assembly from freezing, and correcting leaks. A failed test does not necessarily mean the entire device must be replaced, but it does mean the problem should be addressed promptly. Keep records of installation, testing, repairs, and equipment changes for future reference. Water safety is one part of responsible utility management. Property owners can also review household conservation and utility information, while residents managing multiple services may find practical energy guidance in this winter gas savings guide. Practical Steps For Property OwnersA few routine actions can reduce the chance of contamination and make maintenance easier:
These steps support both individual property safety and the reliability of the broader drinking water network. A backflow device is an important safeguard, but it works best alongside good plumbing practices, regular inspections, and prompt reporting of unusual water conditions. Keep The Water Supply ProtectedProtecting potable water begins with recognizing that any connection can create a potential pathway for reverse flow. Homeowners, landlords, businesses, and contractors should identify cross-connections, install suitable protection, and keep devices accessible for inspection and repair. For questions about water service requirements, testing expectations, permits, or suspected contamination, contact the City of Susanville Public Works Department through its official resources. Taking action before a pressure event or plumbing failure occurs helps protect your property and the community’s drinking water. |
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contact us: 720 South Street Susanville, CA 96130 530-257-1041 |
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