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Water and Natural Gas B illing Questions: ( 530)252-5111
Public Works Department
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(530) 257-1041
For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236 |
Protect Your Home from Sewer Backups During Heavy RainHeavy rain can overwhelm underground sewer networks, especially when stormwater enters cracked pipes, open maintenance points or incorrectly connected private drains. If the public sewer reaches capacity, wastewater may move back towards a house through toilets, floor wastes, showers and laundry drains. The result can be costly property damage and a serious hygiene risk. Good preparation combines household maintenance with clear knowledge of local infrastructure. The same basic principles apply whether you live in a detached home in Brisbane, a terrace in Sydney or a regional property near Susanville, although connection standards, inspection requirements and emergency contacts differ between councils. Understand How Backups DevelopA sanitary sewer is designed to carry wastewater from homes and businesses, while a stormwater system handles rain from roofs, roads and gutters. During intense rainfall, illegal cross-connections, damaged pipes and flooded access points can allow large volumes of water into the sanitary network. This is known as inflow and infiltration. Private plumbing can also contribute to a backup. A blocked boundary trap, tree roots, collapsed drain or poorly maintained inspection shaft may prevent wastewater from leaving the property. In older Melbourne or Sydney suburbs, aging clay pipes and mature street trees can make root intrusion more likely. The Susanville Public Works website provides a useful example of how a municipal department communicates about water, sewer-related infrastructure and public works responsibilities. Check your own local council’s website to learn which parts of the connection are council-owned and which remain the homeowner’s responsibility. Inspect Drains Before Storm SeasonArrange a licensed plumber’s inspection if your home has slow-draining fixtures, gurgling toilets, recurring odours or wastewater rising from a floor drain. A camera inspection can identify tree roots, displaced pipe sections and sediment before a severe storm turns a minor restriction into an indoor overflow. Keep inspection openings accessible and free from soil, garden beds, paving materials and stored items. Never cover a sewer inspection point permanently. A plumber can also check the boundary trap, overflow relief gully and other access points commonly found around Australian homes. The overflow relief gully, or ORG, should remain visible, uncovered and above ground level. Do not build a deck, install pavers or raise garden soil around it. If the ORG is blocked or buried, wastewater may enter the house instead of escaping safely outside. Keep Rainwater Out Of SewersInspect roof gutters, downpipes and stormwater grates before the wet season. Leaves, mulch and silt can stop water from draining away, while a disconnected or incorrectly installed downpipe may send a large volume of rain into an inappropriate drain. In Brisbane’s summer storms, a blocked grate can become overwhelmed within minutes. Have a licensed professional check for illegal stormwater connections to the sanitary sewer. These connections may exist in older properties, particularly where renovations were completed without adequate drainage checks. Your council or water authority can explain approved ways to manage roof runoff, rainwater tanks and surface drainage. Avoid directing downpipes towards doors, vents or the overflow relief gully. Water should flow away from the building and remain within the approved stormwater system. In flood-prone areas around the Hawkesbury-Nepean region, Ipswich or northern Queensland, local flood mapping can help identify additional risks. Consider Backflow ProtectionA backwater valve, also called a sewer non-return valve, can reduce the chance of wastewater flowing back through private drain lines. It must be correctly sized, installed and maintained because a closed valve can prevent your own wastewater from leaving the property while the sewer is surcharged. Ask a licensed plumber whether this protection suits your property, plumbing layout and local requirements. Some homes may need a boundary trap, reflux valve, pumped drainage arrangement or a combination of measures. Devices should have an accessible inspection point so they can be cleaned and tested. Backflow protection is not a substitute for routine maintenance. Grease, wipes, sanitary products and paper towels can restrict pipes even when the public sewer is operating normally. Dispose of cooking oil separately and place wipes and hygiene products in general waste, including products marketed as flushable. Act Safely During A BackupIf wastewater starts rising, keep people and pets away from the affected area. Avoid contact with contaminated water, wear waterproof gloves and boots if access is essential, and wash hands thoroughly afterwards. Turn off electricity to flooded areas only if you can do so without touching wet equipment; otherwise contact a qualified electrician. Stop using toilets, showers, sinks, washing machines and dishwashers until the cause is known. Move valuables, rugs and loose furniture away from the contaminated area if it is safe. Do not use household chemicals to clear a suspected sewer blockage, as they can injure workers and damage pipes. Contact your council, water utility or emergency plumbing service according to the location of the blockage. If wastewater is entering from a public manhole or the street, report it promptly. If anyone faces immediate danger from flooding or electricity, call emergency services; in Australia, call 000 for life-threatening situations and follow local State Emergency Service advice for storm assistance. Reduce Damage And Plan AheadKeep a storm checklist with the plumber’s number, council contact details, insurance information and the location of the main water and electrical isolation points. Store important documents and medications above floor level. If heavy rain is forecast for Adelaide, Sydney or another flood-exposed area, secure outdoor items that could block drains or become hazards. Insurance policies differ on sewer backup, stormwater ingress, gradual damage and cleanup costs. Review the wording before storm season and photograph the condition of floors, walls, appliances and outdoor drainage. After an incident, record damage and contact the insurer before discarding major items, unless they create an immediate health risk. If water pressure changes at the same time as severe weather or utility work, use reliable municipal information rather than assuming the problems are connected. Guidance on water pressure changes shows why unusual utility conditions should be reported and investigated. Prompt reporting helps distinguish a private plumbing fault from a wider network issue. |
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contact us: 720 South Street Susanville, CA 96130 530-257-1041 |
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