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Water and Natural Gas B illing Questions: ( 530)252-5111
Public Works Department
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(530) 257-1041
For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236 |
How to Protect Your Home From Freezing PipesCold weather can turn water inside household plumbing into a serious problem. As water freezes, it expands and creates pressure inside pipes, sometimes causing a small crack that becomes a major leak after temperatures rise. In Susanville’s winter climate, homeowners should prepare before the first prolonged freeze. A few preventive steps can protect interior plumbing, outdoor faucets, and water service connections. Good preparation also reduces water waste, property damage, emergency repairs, and interruptions to household service. Understand Where Freezing HappensPipes are most vulnerable in unheated areas such as garages, crawl spaces, attics, basements, exterior walls, and cabinets against outside walls. Plumbing near open vents, broken insulation, windows, or unsealed foundation gaps may freeze even when the rest of the home feels comfortable. Outdoor hose bibs and irrigation lines are especially exposed. Disconnect garden hoses, drain them, and close any interior shutoff valve serving an exterior faucet. If your property has a sprinkler system, follow the manufacturer’s winterization instructions and consider professional service for buried lines. Water meters and service lines also need protection. Never cover a meter with materials that prevent authorized access, block ventilation, or create a safety hazard. If you are unsure how to protect plumbing near the meter, contact the appropriate utility or plumbing professional before severe weather arrives. Insulate Vulnerable PlumbingPipe insulation is one of the simplest ways to slow heat loss. Foam sleeves, fiberglass insulation, and approved heat tape can help protect exposed hot and cold-water pipes. Insulation should fit securely without crushing the pipe, and heat tape must be listed for the specific pipe material and installed according to its instructions. Open cabinet doors beneath kitchen and bathroom sinks during extreme cold so warm household air can circulate around supply lines. Keep garage doors closed and seal drafts around doors, windows, and foundation openings. Do not use an oven, grill, propane heater, or other combustion appliance to warm a home or enclosed space. If you discover damaged insulation, a leaking pipe, or plumbing that repeatedly freezes, arrange a lasting repair rather than relying on temporary wrapping. A licensed plumber can identify poor airflow, inadequate insulation, or a concealed leak that may otherwise cause recurring damage. Manage Water Flow During Freezing WeatherWhen temperatures are expected to remain below freezing, allowing a small amount of water to flow from an interior faucet can relieve pressure in the plumbing system. Use a controlled trickle from a faucet served by vulnerable pipes, and make sure the drain remains open and unobstructed. This approach should complement insulation and indoor heating, not replace them. Keep the thermostat at a consistent setting day and night during a cold spell. If you leave home, do not turn the heat off; set it to a safe temperature and ask someone to check the property periodically. Open interior doors to improve circulation, while keeping exterior doors and windows closed. If water pressure drops suddenly or a faucet stops producing water, a pipe may be freezing. Turn off the main water supply if a break is suspected, open a faucet to reduce pressure, and warm the area gradually with a hair dryer or warm towels. Never use an open flame. Once thawing begins, watch closely for leaks and arrange repairs promptly.
Respond Safely to Water EmergenciesA burst pipe can release hundreds of gallons before it is discovered. Learn where the main shutoff valve is located and keep the area accessible. Label the valve if necessary, and show household members or property managers how to turn it off. If water reaches electrical equipment, leave the area and contact qualified emergency services. After shutting off water, move valuables away from the leak if it is safe to do so. Photograph damage for records, contact your insurance provider, and use a qualified plumber for repairs. Do not restore service until damaged plumbing has been inspected. Winter maintenance extends beyond private pipes. Public infrastructure must also remain accessible for emergency response and utility operations. Residents can review hydrant flushing information to understand why temporary changes in water appearance or pressure may occur during scheduled work. Protect Outdoor Areas And AccessSnow, ice, and freeze-thaw cycles can damage pavement, walkways, drainage features, and utility access points. Keep snow away from outdoor faucets, meter areas, storm drains, and entrances. Avoid piling snow where it could block visibility, restrict access, or send melting water toward the foundation. Check gutters and downspouts before winter weather. Clear leaves and debris so melting snow can drain away from walls and foundations. Repair cracks around windows, doors, and foundations where cold air or water can enter. Good drainage helps prevent both frozen plumbing and moisture damage. Public streets and sidewalks also need timely attention during winter. If cold weather reveals pavement damage that could become a hazard, use the city’s guidance for reporting a pothole so the concern can reach the appropriate department. A Practical Winter Preparation ChecklistA short inspection before freezing temperatures arrive can prevent expensive repairs. Set aside time to examine exposed plumbing, confirm shutoff locations, and verify that heating equipment is working safely.
Conservation remains important during winter preparation. Avoid leaving faucets running unnecessarily, repair dripping fixtures, and monitor your water bill for unusual usage that may indicate a hidden leak. Planned maintenance protects both your home and the wider municipal water system. Stay Ready Through Cold WeatherFreezing temperatures are easier to manage when preparation happens before pipes are under pressure. Insulation, steady indoor heat, careful outdoor shutoff procedures, and quick action during a suspected freeze can greatly reduce the chance of water damage. For city utility information, public works updates, contacts, and related infrastructure services, visit the Susanville Public Works website. Make your winter inspection part of your regular home maintenance routine, and address vulnerable plumbing before the next cold weather warning. |
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contact us: 720 South Street Susanville, CA 96130 530-257-1041 |
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