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Water and Natural Gas B illing Questions: ( 530)252-5111
Public Works Department
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(530) 257-1041
For natural gas, water, or street EMERGENCIES call our 24/7 emergency line (530) 257-7236 |
How to Prevent Sewer Backups in Your HomeA sewer backup can send wastewater into bathrooms, kitchens, basements, and garages, causing property damage and creating serious sanitation concerns. Preventive care helps protect your home, reduce unpleasant odors, and keep the municipal wastewater system working as designed. Many backup problems begin inside the home. Grease, wipes, paper products, tree roots, damaged private sewer lines, and heavy rain can all restrict wastewater flow. A few routine habits can lower the risk and help you recognize trouble before sewage reaches your living space. The City of Susanville Public Works Department supports infrastructure services that help keep the community safe and functional. Residents should understand which maintenance tasks belong to the property owner and which concerns should be reported to the city or a qualified plumbing professional. Keep inappropriate materials out of drainsFlush toilets only for human waste and toilet paper. Products labeled “flushable,” including wipes, cleaning cloths, and some personal care items, may not break down quickly enough to pass through household plumbing. Dispose of these materials in a lined trash container instead. Never pour cooking oil, bacon grease, fats, or sauces down a sink. These substances can cool and harden inside pipes, trapping food particles and narrowing the passage. Let grease cool, place it in a sealed container, and put it in the trash according to local disposal guidance. Paint, solvents, automotive fluids, medications, and household chemicals also require special handling. They can damage plumbing, interfere with wastewater treatment, or create hazards for workers. Use approved disposal programs rather than a sink, toilet, storm drain, or outdoor ground surface. Protect private sewer pipesThe building sewer is the pipe that carries wastewater from your home toward the public sewer. In many cases, the portion on private property is the owner’s responsibility. Older clay pipes, cracked connections, root intrusion, or poorly aligned sections can restrict flow even when indoor fixtures appear to work normally. Watch for warning signs such as slow-draining fixtures, gurgling toilets, recurring backups, sewage odors, or water rising in a floor drain. A single slow drain may be a local clog, while problems affecting several fixtures can indicate a blockage farther along the private sewer line. Ask a licensed plumber about a camera inspection if your property has mature trees, an older sewer connection, or repeated drainage problems. Avoid relying on frequent chemical drain cleaners; they may harm pipes, create dangerous fumes, and fail to remove the underlying obstruction. Manage water around the propertyRainwater should flow away from the building and should not enter the sanitary sewer through illegal or damaged connections. Keep roof gutters, downspouts, and area drains directed toward an approved drainage location. Check that grading does not send runoff toward basement doors, foundation walls, or cleanouts. Do not open or alter a public manhole, sewer cleanout, or stormwater structure. These facilities are part of a larger network and may contain hazardous gases or fast-moving flows. If you notice a damaged cover, overflow, or unusual discharge in a public area, contact the City of Susanville Public Works Department through the official channels listed on its website. When planning additions, paving, landscaping, or drainage changes, consider how the work may affect underground utilities and runoff patterns. The department’s city engineering guidance explains why engineering review matters for new development and infrastructure connections. Compare warning signs and appropriate responsesEarly action can prevent a minor drainage issue from becoming a contaminated indoor flood. Keep a record of recurring symptoms, which fixtures are affected, and whether the problem appears during dry weather or after storms. This information can help a plumber or public works staff identify the likely location and cause.
Do not use large amounts of water while investigating a suspected blockage. Running a washing machine, taking a long shower, or flushing repeatedly can send more wastewater toward the obstruction. If sewage enters the home, avoid contact, keep children and pets away, and arrange safe cleanup and disinfection. Build a simple prevention routineA regular inspection schedule can identify problems before they become urgent. Check exposed plumbing, cleanouts, floor drains, sump areas, and basement walls for moisture, odors, cracks, or signs of previous overflow. Confirm that access points are secure but remain reachable for emergency service. Use these practical habits throughout the year:
If your home has a backwater valve, ask a plumbing professional to inspect and maintain it. A properly installed device can help prevent wastewater from flowing back toward the building, but it does not replace responsible disposal habits or repairs to damaged pipes. Report public problems promptlyA backup may involve the private building sewer, the public sewer main, or both. If the issue affects only one property, begin with a licensed plumber. If wastewater is surfacing in a street, alley, public right-of-way, or near a city manhole, report it to Public Works as soon as possible using the department’s emergency or service contact information. Keep people away from standing wastewater and do not attempt to lift manhole covers or clear public lines. Take photographs from a safe distance, note the location and time, and describe recent weather conditions. Clear details help crews assess whether a blockage, damaged structure, or stormwater issue requires attention. Maintaining nearby sidewalks and curbs can also help keep runoff moving away from infrastructure and buildings. If you see a damaged pedestrian surface contributing to drainage or access problems, use the city’s sidewalk and curb reports information to identify the proper reporting process. Make sewer safety part of routine home maintenance: dispose of waste correctly, protect private pipes, manage rainwater, and respond quickly to warning signs. Keep the City of Susanville Public Works contact information available, and report public overflows or damaged sewer facilities promptly so the right team can investigate. |
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contact us: 720 South Street Susanville, CA 96130 530-257-1041 |
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