Water and Natural Gas Billing Questions:     (530)252-5111

Public Works Department:(530) 257-1041

For natural gas, water, or street  EMERGENCIES call our 24/7 emergency line (530) 257-7236

 Water Regulations

The following items will be actively enforced beginning June 1, 2015:

  • Outdoor watering is allowed 3 days a week
    • Properties with EVEN numbered addresses: Monday, Thursday, Saturday
    • Properties with ODD numbered addresses: Tuesday, Friday, Sunday
    • Outdoor watering is prohibited on Wednesday
  • Runoff when irrigating with potable water is prohibited 
  • Using potable water to wash sidewalks & driveways is prohibited
  • Using hoses with no shutoff nozzles to wash cars is prohibited 
  • Using outdoor irrigation during and 48 hours following measurable precipitation is prohibited  
  • Using potable water in decorative water features that do not recirculate the water is prohibited

NOTE: All water provided by the City to your home or business in potable.

For a complete list of State mandated regulations, please visit: State Water Resources Control Board

A Call to Conserve (2): informational flyer to City of Susanville water customers

A Call to Conserve (1): informational flyer to City of Susanville water customers 

Water Department

Our mission is to provide safe drinking water to our customers at the lowest possible cost while adhering to the strictest guidelines for water quality, safety, and environmental protection.







About 30 percent of California's total annual water supply comes from groundwater in normal years, and up to 60 percent in drought years. Local communities' usage may be different; many areas rely exclusively on groundwater while others use only surface water supplies. Contrary to popular opinion, groundwater does not exist in underground lakes. Groundwater fills pores (spaces) between sand, gravel, silt and clay in water-bearing formations known as aquifers.

Underground Springs

Concentrated springs occur along hillsides in mountain and piedmont areas at points where groundwater emerges naturally from openings in rock. These are the easiest springs to develop and protect from contamination. Proper development for concentrated springs consists of intercepting water underground in its natural flowpath before it reaches the land surface.


Spring Box Collection System

One common way to collect water from a spring is by using a spring box collection system. In this method, a water-tight basin is placed in the ground which collects the spring water. This captured water can then be distributed to houses or buildings through pipes and valves.




contact us:

720 South Street

Susanville, CA 96130