Water and Natural Gas Billing Questions:     (530)252-5111

Public Works Department:(530) 257-1041

For natural gas, water, or street  EMERGENCIES call our 24/7 emergency line (530) 257-7236


Snow Season Safety Information

Heavy snow and ice falling from roofs can damage natural gas equipment. Special care must be taken when clearing roofs of snow and ice to prevent impact on regulators, meters and associated piping

Here are tips to help protect against potential damage:

·         Install a shelter above your natural gas meter to prevent snow and ice accumulation.

·         Use a broom, instead of a shovel where possible, to clear snow or ice off natural gas meters and outdoor appliances, including regulators, associated piping, and propane appliances.

·         Keep all outside gutters free of leaves and debris, including those above or near the natural gas meter and outdoor appliances.

·         Natural gas appliances require proper exhaust and ventilation. It’s important to know the location of air supply and exhaust ducts, and keep them free of snow, ice, leaves, or other debris.

Anyone who notices a natural gas appliance not functioning properly, a hissing noise coming from the ground or an above-ground pipeline, and/or the smell of rotten eggs should leave the area immediately and then call 911 from a safe location.